For those of you leveraging Microsoft Skype for Business Online Cloud PBX with a number obtained by using a PSTN Calling License, you might have noticed an outbound call showing up with the wrong CNAM, or Caller ID Name. While Microsoft has handled many of these already, there are still some out there. If a user brings this to your attention, you can check using opencnam.com, or a number of other tools. These can even be scripted to check blocks of numbers.
Once you’ve identified the number with an incorrect CNAM, you’ll need to open a ticket with Microsoft, but please be patient, as of right now we’re hearing that there’s a bit of a backlog handling these.