A huge service update brings us modern automated attendants, it was a bit of a shakeup, I had clients building them in the legacy portal one day and having this functionality replaced the next.
The good news is that it’s a really nice UI, we can use direct routing or calling plan numbers, we can have multiple phone numbers for the same automated attendant or call queue, we’ve got centralized holiday tables and we can use round robing routing. All in all, it’s a welcome enhancement.
The crummy news is they now require a resource account by design (that’s not the crummy part) and that account needs licensing to get a phone number (that’s the crummy part). What was free is no longer, though I hear word that it’s being worked on (ok, I read words, in Microsoft docs).
If you don’t need a number, you won’t need a licensed resource account, so you don’t have to license each option in an attendant that sends to another option which is also an attendant.
UPDATE: Phone System – Virtual User licensing is now available, so we can get these set up for free again.
More info available here.
Microsoft is not Google, but sometimes you forget that things aren’t GA. This was the case for me as I’ve been using the Teams PowerShell Module in Beta for quite some time. Well, it was announced that it’s now offically GA. This new version leverages only 1.0 Graph APIs behind the scenes which is pretty cool.
This one was easy to miss, in fact I don’t feel it’s terribly obvious to find in your client. Live Meetings, which is similar to the old Skype Broadcast Meetings is now GA. This tech is for large events up to 10k participants (though I presume much like Broadcast Meetings that’s not a hard limit and it can handle much higher).
Some notes on this, there are finite presenters, those presenters can share their desktop and video from their Teams client. The presenters can also call in as if joining a regular meeting, however attendees will not have the ability to call in, they will need to use their PC audio. Attendees can use a web client or Teams to view the event live, or pause\rewind with DVR like capabilities. Similar to Broadcast Meetings, once it’s started and completed, that’s it, no restarts or do-overs, you’ll need a new meeting.
Live captioning and translation are in preview and looking pretty cool, but there are a limited number of languages supported at the moment. We’ve got Q&A and engagement reports, and easy viewing of the view for your presenters and attendees after the fact (you get a link, no need to figure out where to host it).
Presentations can be via invite only, available to anyone in your organization, or the general public.
More info and features here.
A reminder for those of you in the Chicago area, March 7th is our quarterly Microsoft Teams and Skype for Business user group.
These are always fun and valuable, and a great place to network with your peers and make those relationships. Vendors and local experts attend regularly as well so it’s a place to get those questions answered too!
This time around there are two sessions, the will be Understanding Interoperability between Skype for Business & Microsoft Teams which should clear some things up, next we’ll talk about Switching from Skype for Business to Microsoft Teams which is not always as simple as it seems.
To register or to find other local groups visit http://www.teamsug.com
Please note this meeting will be held at the Downers Grove Microsoft Office (3025 Highland Pkwy #300).