At Ignite, Cisco and Microsoft made some pretty exciting announcements and their interoperability going forward. Those announcements can be seen here. There will be cloud video interop (CVI) that will allow WebEx devices to connect to Teams Meetings, quite handy for those who need to invest in both. There will be the ability to click to join Teams Meetings from WebEx devices as well as the ability to join WebEx Meetings from Teams devices, also quite cool.
What I’m the most excited about, being the Microsoft voice nerd, is the ability to connect Cisco Session Border Controllers directly to Microsoft Teams for Direct Routing in a supported fashion. No more sheepishly telling a Cisco shop that they’ll have to buy AudioCodes or Ribbon to put an SBC in front of their SBC. With this direct option, combined with the ability to disable missed call notifications, dual forking and using Teams as an endpoint for Cisco phone solutions just became a cool reality.
CVI and Meeting Join is expected in Early 2020, and Cisco has joined the Direct Routing certification program, but I don’t see clarity in the article on just when that will happen.
You may be asking, “How do I move my Skype for Business Server meetings to the cloud?” But what does this mean and what does it look like for Skype 2015 and 2019?
In simple terms, this is called “Meetings First” and while it does move our meeting workloads to the cloud, it moves them into Teams. Years ago, if I recall as early as 2015, we were told we’d be able to leverage cloud meetings with Skype for Business Server 2015 and I’ve been waiting eagerly forever. I tend to work with clients in the mid-market who don’t always have enough phone lines to support large conferences. Buying more doesn’t always make sense either so leveraging Microsoft’s cloud would be a no-brainer.
But… it moves them into Teams, not Skype. I actually really like this approach, for one, Skype for Business Online is retiring anyway so allowing it there would be very short term, but two Teams meetings are FAR superior.
To enable this, each user would need to be licensed in the cloud for Microsoft Teams, and optionally if they want a dial-in number, an Audio Conferencing license. Next, their Microsoft Teams mode would eed to be set to SFBWithTeamsCollabAndMeetings. This mode basically means that IM and calls go to Skype for Business, but Teams can be used for Teams and channels as well as meetings.
We’ve got another bunch of announced feature releases for Microsoft Teams this month, and for those following me, allow me to collab with you on some of my thoughts. Here are the ones of special interest to me (mostly because I’m a voice guy)…
Thank you Microsoft! This was getting out of hand. We can now filter chats from the desktop client.
More stuff in Cloud Voicemail
Cloud Voicemail ain’t Unified Messaging. I still miss the rules I could create, it was like a mini Automated Attendant just for me. That said, the new enhancements make up for it a little. We can now directly transfer to voicemail from the client, and in the Teams client settings we can configure call answering rules, customize the greetings including OOF, and the like.
We had video, now we can use Chromium based browsers to make phone calls, this is REALLY close to parity… Not sure what else we’re missing, but not much I use regularly at this point.
Reverse Number Lookup
Finally, Teams will display the telco provided display name (CNAM) or if they’re in Azure AD, it will display that.
Meet Now Button
Last item of the most interest to me, we’ve now got a Meet Now button, which I missed from the Skype client.
More clarity on the recent announcement that Skype for Business Online will be retired in July 2021. 3PIP phones currently connect to Microsoft Teams using the Skype for Business Online gateway, and Skype is clearly going away. This has caused a bit of apprehension as many have invested large amounts into desk phones running third party firmware and many aren’t happy with the current state of Teams firmware on desk phones (it’ll get better). Further, some vendors (you know who you are) haven’t even released their Teams firmware phone yet.
Well, we can relax… a bit. A recent announcement from Microsoft has set the deadline for the death of these phones to July 31, 2023. Two years past the death of Skype, which is itself two years from today. So we’ve got about 4 more years.
Allll that said, with several Teams telephony deployments under my belt, I have to say it’s worth going as deskphoneless as possible (I made that word up). The experience is far superior, though it requires a good amount of user enablement and a bit of a fight as many won’t be happy with losing their phones. However, the organizations I’ve seen pull this off have a much more positive view of the product experience after the fact. Something to keep in mind.
We’ve known this was happening for a long time, and we’ve finally got a date. Skype for Business will be retiring in about two years from today, on July 31st, 2021. The service will no longer be accessible at that time, that means no opening a support ticket to back out of Teams. Two years happens fast, so if you haven’t started your migration, you’re already behind. While Skype and Teams don’t have complete feature parity, the vast majority of it is there, enough that even an old Skype salt like me is comfortable. Get moving!
Quick reminder for those of you in the Chicago area, July 10th is our quarterly Microsoft Teams and Skype for Business user group.
These are always fun and valuable, and a great place to network with your peers and make those relationships. Vendors and local experts attend regularly as well so it’s a place to get those questions answered too!
This time around there are two sessions, the first I’ll be presenting on Extending Teams: Revisiting Bots, Connectors, and Messaging Extensions. Then we’ll talk about all that’s new in Microsoft Teams. It’s always a ton of fun.
Microsoft announced a slew of new features for Teams today, I wanted to take a moment and jot down some of my thoughts on the ones I’m excited about.
Single Toolbar for Meetings
Out with the old multiple buttons at the bottom and upper right for meeting controls, in with a new single toolbar for full control. I love this one, but I spend a lot of my day in meetings. It’s cleaner and easier.
Avoid conflicts of interest with Information Barriers
To be honest, I haven’t played with this much yet. Basically it allows you to keep one set of users from talking to another. I believe it requires E5 for the people being walled (ex. the CEO who doesn’t want constant IMs of ideas for improvement from the IT staff). Known as an ethical wall, this was a big request in Lync and Skype and one that I’d use MSPL scripting to pull off. Thankfully no MSPL scripting required.
Video Calling in Chromium
Big enhancement, Chrome and Chromium based browsers can do video calling without using the full Teams client. We’re edging closer and closer to parity there.
Let me know what you think of these features too, or some of the others I didn’t mention.
A huge service update brings us modern automated attendants, it was a bit of a shakeup, I had clients building them in the legacy portal one day and having this functionality replaced the next.
The good news is that it’s a really nice UI, we can use direct routing or calling plan numbers, we can have multiple phone numbers for the same automated attendant or call queue, we’ve got centralized holiday tables and we can use round robing routing. All in all, it’s a welcome enhancement.
The crummy news is they now require a resource account by design (that’s not the crummy part) and that account needs licensing to get a phone number (that’s the crummy part). What was free is no longer, though I hear word that it’s being worked on (ok, I read words, in Microsoft docs).
If you don’t need a number, you won’t need a licensed resource account, so you don’t have to license each option in an attendant that sends to another option which is also an attendant.
UPDATE: Phone System – Virtual User licensing is now available, so we can get these set up for free again.
Microsoft is not Google, but sometimes you forget that things aren’t GA. This was the case for me as I’ve been using the Teams PowerShell Module in Beta for quite some time. Well, it was announced that it’s now offically GA. This new version leverages only 1.0 Graph APIs behind the scenes which is pretty cool.
This one was easy to miss, in fact I don’t feel it’s terribly obvious to find in your client. Live Meetings, which is similar to the old Skype Broadcast Meetings is now GA. This tech is for large events up to 10k participants (though I presume much like Broadcast Meetings that’s not a hard limit and it can handle much higher).
Some notes on this, there are finite presenters, those presenters can share their desktop and video from their Teams client. The presenters can also call in as if joining a regular meeting, however attendees will not have the ability to call in, they will need to use their PC audio. Attendees can use a web client or Teams to view the event live, or pause\rewind with DVR like capabilities. Similar to Broadcast Meetings, once it’s started and completed, that’s it, no restarts or do-overs, you’ll need a new meeting.
Live captioning and translation are in preview and looking pretty cool, but there are a limited number of languages supported at the moment. We’ve got Q&A and engagement reports, and easy viewing of the view for your presenters and attendees after the fact (you get a link, no need to figure out where to host it).
Presentations can be via invite only, available to anyone in your organization, or the general public.